Customer Policy & Procedures
Nerf Wars & Activity Events

1. Our Mission
We aim to provide a fun, safe, exciting, and inclusive experience for all participants. Safety,
fairness, and respect are our top priorities during every activity session.
Customer Policies
Age Requirements
• Participants must meet the minimum age requirement for activities.
• Children under 16 must be supervised by a responsible adult unless part of a supervised
group booking.
Safety Equipment
• Safety goggles or approved eye protection must be worn at all times during gameplay.
• Any participant refusing to wear safety equipment may be removed from the activity.
Behaviour Policy
All participants are expected to:
• Treat staff and other players respectfully
• Follow marshal instructions immediately
• Play fairly and honestly
• Avoid aggressive, dangerous, or inappropriate behaviour
The following are NOT permitted:
• Physical contact or tackling
• Fighting or bullying
• Damaging equipment intentionally
• Foul or abusive language
• Unsafe use of Nerf blasters
Any participant behaving dangerously may be removed without refund.

Gameplay Rules
• Players must remain within designated game boundaries.
• Hits must be called honestly.
• Only approved foam darts and equipment may be used.
• Headshots at close range should be avoided whenever possible.
• Marshals’ decisions are final.
Personal Belongings
Customers are responsible for their own belongings. We are not liable for lost, stolen, or damaged
items.
Weather Policy
Outdoor activities may continue in light rain. Severe weather conditions may result in delays,
rescheduling, or cancellation for safety reasons.
Photography & Social Media
Photos and videos may be taken during events for promotional purposes unless customers request
otherwise before the session begins.
Health & Medical Conditions
Participants should inform staff of:
• Asthma
• Injuries
• Medical conditions
• Additional support requirements
Activities may not be suitable for certain medical conditions.

Booking Procedures
Booking Confirmation
• Bookings are confirmed once payment or deposit is received.
• Customers will receive confirmation details by email or message.
Arrival Time
• Customers should arrive at least 15–20 minutes before the session starts.
• Late arrivals may lose game time.
Cancellations & Refunds
• Cancellations made within the agreed notice period may receive a refund or reschedule.
• No-shows or late cancellations may not be refunded.
Event Procedures
Before the Game
1. Customer check-in
2. Safety briefing
3. Equipment issue
4. Team allocation
5. Game rules explained
During the Game
• Marshals supervise gameplay at all times.
• Any safety concerns should be reported immediately.
• Games may be paused if unsafe behaviour occurs.
After the Game
• Equipment returned and checked
• Winners announced
• Awards/photos if included
• Feedback welcomed

Emergency Procedures
In Case of Injury
• Stop gameplay immediately
• Notify a marshal
• First aid administered if required
• Emergency services contacted if necessary

Emergency Stop Command
If staff shout:
“STOP GAME!”
All players must:
• Stop firing immediately
• Lower blasters
• Await instructions

Customer Agreement
By participating, customers agree to:
• Follow all safety instructions
• Respect staff decisions
• Participate responsibly
• Accept that activities involve physical movement and minor risks
Final Message
“Our goal is simple:
safe games, epic battles, and unforgettable fun.”